Question 1

What payment methods do you accept?

Accepted Answer

We offer flexible payment options. You can pay securely online with most major credit cards (Visa, Mastercard, etc.). For many services, a 'Pay on Delivery' option is also available, allowing you to pay in cash when you meet your provider.

Question 2

Are there any hidden fees?

Accepted Answer

No. MarHire is committed to transparent pricing. The total price you see at checkout includes all mandatory fees and taxes. Any optional add-ons are clearly stated.

Question 3

Do I need to pay a deposit for my booking?

Accepted Answer

It depends. Many car rentals are available with a no-deposit option, which may include a small surcharge. For luxury vehicles or specific partners, a refundable security deposit may be required on your credit card at pickup. Check each listing for details.

Question 4

How do I change or cancel my booking?

Accepted Answer

Since we don't have user accounts yet, all changes and cancellations are handled by our support team. Please contact us via email or WhatsApp with your booking reference number.

Question 5

When will I receive my refund after a cancellation?

Accepted Answer

Once a refund is approved according to the booking's policy, we process it immediately. It typically takes 5-10 business days for the funds to appear back on your original payment method.

Question 6

Do you offer discounts for longer rentals?

Accepted Answer

Yes, many partners offer reduced daily rates for longer car rental periods (e.g., 7+ days). The discount is automatically calculated and reflected in the total price when you select your dates.

Question 7

How do I get an invoice for my booking?

Accepted Answer

You will receive a confirmation email that serves as a detailed receipt. If you require a formal invoice, please contact our support team with your booking reference.

Question 8

Is it safe to pay online?

Accepted Answer

Absolutely. Our payment processor is fully PCI-compliant and uses industry-standard encryption. We never store your full credit card details on our servers.

Question 9

What is included in my car rental?

Accepted Answer

Standard rentals include basic insurance (CDW), third-party liability, and local taxes. The mileage policy (e.g., unlimited kilometers) often depends on the rental duration; always check the listing details.

Question 10

What are the age and license requirements?

Accepted Answer

The minimum age is usually 21, but can be 23 or 25 for certain cars. You must have held your valid driving license for at least one year. 
➤ **Tip:** We strongly recommend carrying an International Driving Permit (IDP) to avoid any issues.

Question 11

Can I have the car delivered to my airport or hotel?

Accepted Answer

Yes, airport and hotel delivery is a standard service. Many partners offer free delivery within their city limits. Any applicable fees are shown on the listing.

Question 12

What is the fuel policy?

Accepted Answer

Our standard policy is 'Same-to-Same.' You receive the car with a certain level of fuel and are expected to return it with the same amount to avoid extra charges.

Question 13

Can I rent a car in one city and return it in another?

Accepted Answer

Yes, one-way rentals between major Moroccan cities (e.g., Marrakech to Fes) are possible. This service may incur a one-way fee. Cross-border travel outside Morocco is not permitted.

Question 14

What should I do in case of a breakdown or accident?

Accepted Answer

First, ensure everyone is safe. For any accident, you must contact the police to get a report (*constat*), as it is required for insurance. Then, call the 24/7 roadside assistance number on your rental voucher.

Question 15

How do airport transfers work?

Accepted Answer

Your professional driver will monitor your flight and wait in the arrivals hall with a sign bearing your name. The price for your airport transfer is fixed, so you don't have to worry about traffic or extra costs.

Question 16

Are the drivers multilingual?

Accepted Answer

Yes, our private drivers are professionals who typically speak multiple languages, including French, Arabic, and English. Some also speak Spanish or German; check the driver's profile for details.

Question 17

Can I book a driver for a city-to-city transfer?

Accepted Answer

Absolutely. We offer comfortable intercity transfers, such as from Marrakech to Agadir or Casablanca to Rabat. It's a great way to travel between cities without the hassle of public transport.

Question 18

What about luggage, child seats, and waiting time?

Accepted Answer

Each vehicle has a specified luggage capacity. Child seats can be requested in advance. For airport transfers, a standard waiting time (usually 60 minutes) is included for free.

Question 19

How do I change my pickup time or location?

Accepted Answer

To make any changes to your private driver booking, please contact our support team via WhatsApp or email as soon as possible, and we will coordinate with the driver.

Question 20

How do I pay for my private driver?

Accepted Answer

Similar to our other services, you can book your private driver or airport transfer in Morocco by paying securely online or choosing a 'Pay in Cash' option where available.

Question 21

What's included in a boat rental or activity?

Accepted Answer

This varies, but typically includes safety equipment, a guide/skipper, and necessary gear. For boat rentals, the fuel policy will be specified. Always check the 'What's Included' section on the listing page.

Question 22

What happens if there's bad weather?

Accepted Answer

Safety is our priority. If a boat trip or outdoor activity is cancelled by the provider due to bad weather, you will be offered the choice to either reschedule or receive a full refund.

Question 23

Can I book a private boat trip or tour?

Accepted Answer

Yes, many listings for boat rentals and activities in cities like Marrakech or Agadir are available as private experiences, allowing you to customize the itinerary with the provider.

Question 24

Are there age limits or safety measures for children?

Accepted Answer

Most activities are family-friendly, but some may have age or height restrictions for safety. Life jackets, including child sizes, are provided for all boat trips. Please check the listing details.

Question 25

Is hotel pickup available for activities?

Accepted Answer

Many tours and activities include complimentary pickup and drop-off from centrally located hotels. You can verify this on the listing page and provide your hotel details during checkout.

Question 26

How do I cancel or change an activity booking?

Accepted Answer

To cancel or modify your activity, please contact our support team. Be sure to check the cancellation policy on your booking confirmation, as cutoff times may vary.

Question 27

What documents do I need at pickup?

Accepted Answer

For car rentals, you'll need your driving license, passport/ID, and booking voucher. For all services, the lead booker should have an ID. An International Driving Permit (IDP) is highly recommended for driving.

Question 28

Who is responsible for traffic fines, tolls, and parking?

Accepted Answer

The renter is fully responsible for all traffic fines, road tolls, and parking fees incurred. Unpaid fines will be charged by the rental agency, often with an administrative fee.

Question 29

What are my insurance options?

Accepted Answer

All car rentals include basic third-party liability and CDW with an excess (deductible). You can often upgrade to a 'full protection' package at the rental desk to reduce or eliminate this excess.

Question 30

How is my personal data handled?

Accepted Answer

We only collect data necessary to complete your booking. For full details, please read our Privacy Policy.

Question 31

Where can I find the full terms of service?

Accepted Answer

All bookings are subject to our platform rules. You can review our complete Terms & Conditions for more information.

Question 32

What if I have a complaint or an issue with a provider?

Accepted Answer

Your satisfaction is our priority. Please contact MarHire support immediately. We will act as a mediator to help resolve the situation with the local partner fairly and efficiently.

Question 33

What is the best way to contact you?

Accepted Answer

For urgent issues, the fastest way is via WhatsApp. For general questions, changes, or cancellations, you can email us at info@marhire.com.

Question 34

What are your support hours?

Accepted Answer

Our support team is available 7/7, from 09:00 to 21:00 (Morocco Time, GMT+1).

Question 35

What is the difference between general and emergency support?

Accepted Answer

General support handles bookings and questions during business hours. Emergency support (via the number on your voucher) is for immediate, on-the-road issues like breakdowns and is available 24/7.

Question 36

How long does it take to get a response?

Accepted Answer

We pride ourselves on fast responses. WhatsApp messages are typically answered within minutes, while emails are answered within a few hours during our support window.

Frequently Asked Questions

Bookings & Payment

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